Welcome

After the peak season: how retailers can deliver omnichannel excellence in 2023

Sponsored by Nuance
Wednesday 8th February 2023, 18:30

Brasserie of Light, Selfridges

As 2023 gets underway, retailers will need to use all their smarts to get ahead of the competition and ahead of unfavourable economic conditions. Retailers will need to do more with less. They will need to find creative solutions to overcome rising operational costs, high inflation and a cost-of-living crunch. And they will need to address the following questions:

- How do you deliver omnichannel excellence in challenging times?
- How do you engage customers and provide the digital and in-person experiences they expect when belts are tightening, costs are soaring, and consumers are     delaying purchasing decisions?

This timely, post-peak season roundtable will look at what retailers should do next – what action they should take in 2023 to chart a path to growth.

During an evening in the company of senior industry peers we will explore the short-term and ongoing engagement trends impacting our industry – staffing shortages, hyper-personalisation, and the rise of social commerce among them. We will also address how to turn authentication into an enabler rather than a roadblock, how to overcome delivery and returns challenges, and what ‘shopping at the Edge’ means for your organisation.

Topics for discussion:
• What is the single biggest barrier you face today when it comes to engaging customers?
• What one lesson did you learn from peak season?
• What are you doing differently as a result of the cost-of-living crisis?
• Channel by channel, how has demand changed over the last 6-12 months? Is there particular strain on a specific part of your omnichannel operation?
• Are free returns at risk in an effort to cut costs? If so, what are the potential consequences?
• Who is responsible for delivery – you or your delivery partner?
• In an ideal world, what would the digital experience look like for your customers?

Timings for the evening:

18:30 – 19:00            Welcome and refreshments
19:00 – 20:00            Introduction to fellow guests and roundtable discussion
20:00 – onwards       Complimentary three-course dinner and drinks 

Brought to you by Retail Systems