Welcome

Defend, Attack or Embrace? – BigTech and the Future of Financial Services

Sponsored by MicroStrategy
Thursday 26 November 2020, 12:30
Zoom

As COVID-19 accelerates the shift to online services and mobile apps, many industry incumbents are struggling to fight off customer acquisition plays from FinTech challengers on one side and BigTech players on the other.

To mount a response, traditional firms must focus fully on the customer – using the data they have in a more agile way to answer queries more quickly, personalise product offerings and deploy analytics to react to changing regulatory requirements, all in real-time.

As a result, many firms are looking to cloud-based services, data unification and a 360 view of the customer in order to maintain existing users, while artificial intelligence tech is making staff more engaged and productive at a time of significant disruption. 

But while some pull ahead with more efficient systems, others are being held back by legacy technology and siloed data,  and are left asking whether it’s worth investing in new technologies to keep up, or - if they can’t beat the digital challengers - whether it’s better to join them.

This virtual roundtable will bring together industry peers to discuss the opportunities and pain-points facing financial services firms as they explore digital transformation strategies, assess the BigTech threat and adapt to a rapidly changing technology landscape. 

Topics for discussion:

• What impact has COVID-19 had on financial services firms’ approach to digital transformation?
  
  
• What lessons can incumbents learn from BigTech and FinTech players?
  
  
• How can firms use a 360 view to improve customer experience and retention?
  
  
• What are the challenges to data unification and visualisation across the business?
  
  
• What is the best approach to implementing analytics, AI and machine learning – and how are employee attitudes to automation changing?
  
  
• How are financial services firms using data to respond in an agile way to regulatory reporting and governance requirements?
  
  
• What are the advantages and challenges of cloud-based services at a time of remote working and rising cyber security threat?
  
  
• How can unifying data help to drive efficiencies and control costs at a time of disruption?
  
  

Timings:
12:30 – 12:40   Editor’s Welcome
12:40 – 14:00   Topic Discussion

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