Welcome

Data-Led Disruption: How are FS Providers Using Data-Driven Decision Making and Automation to Fuel Growth While Minimising Risk?

Sponsored by Experian
Tuesday 25 May 2021, 12:30
Zoom

As consumers shift their focus to digital channels, financial services providers are under more pressure than ever before to provide personalised customer journeys, rapid approvals and smooth onboarding - or risk losing market share to the competition.

As a result, data is key to survival. But in a world still reeling from the disruption of the Covid-19 pandemic, many financial services providers are labouring under the weight of fragmented, siloed data estates meaning Open Banking and automation remain aspirations rather than reality.

Meanwhile, risk appetite remains stagnant, meaning customers are losing out on accessing a range of new products and services such as Buy Now Pay Later or mortgage and loan deals - and risk damaging their credit score in the process- through no fault of their own. At the same time, IT leaders across the industry - be they mid-tier banks looking to scale or agile FinTech startups - are grappling with the complexities of cloud migration as they look to accelerate rollout of applications and services, with real-time data access, data privacy and compliance issues rising to the top of the agenda.

To combat these challenges, many businesses are looking to innovative technologies and the insights enabled by data analytics, AI and machine learning to improve risk assessment and credit approvals, whilst increasing the transparency and speed of decision making to ensure more seamless journeys and fairer outcomes for customers.

This digital roundtable will explore key challenges for financial services providers as they look to use their data to drive forward digital transformation strategies, provide more personalised customer journeys and achieve better decisioning in an ever-changing risk landscape.

Topics for discussion:

• How have digital transformation strategies changed in the past 12 months?
  
  
• How are FS providers tackling the major painpoints in the shift away from legacy architecture?
  
  
• How are FS providers using automated technologies to minimise fraud risk while reducing friction for customers?
  
  
• How are FS firms leveraging data insights and automation to improve speed and transparency of decision-making?
  
  
• What are the main hurdles to building end-to-end visibility of the customer journey?
  
  
• How advanced are mid-tier FSIs in their cloud migration strategies, and what lessons can they learn from the FinTech challengers as they scale in the cloud?
  
  
• How are FS providers using data insights to optimise business strategy and scope out the potential of new market opportunities?
  
  
• How can data analytics support ESG and environmental risk strategies?
  
  
• How are FS providers deploying automated technologies to tackle compliance challenges such as KYC, AML and GDPR?

Timings:
12:30 – 12:40   Editor’s Welcome
12:40 – 14:00   Topic Discussion

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