Welcome

Future-Proofing Insurance: How Digital Transformation is Preparing Providers for the Next Generation

Sponsored by Information Builders
Wednesday 1 July 2020, 17:00 (CEST)
Zoom

As the Coronavirus outbreak has advanced across continents, global insurance firms have shifted rapidly to digital ways of working and new channels of communication with their customers.

Many providers who had been at the start of their digital transformation strategies are now moving urgently to catch up with their more nimble insurtech rivals in the race to leverage digital platforms, process claims faster and meet demand for more personalised services.

As a result, insurers are more reliant than ever on their data. Many providers have found themselves under increasing pressure to implement predictive analytics, automation and machine learning to strengthen their ecosystem not just for the immediate challenge of COVID-19 but also longer term planning for threats including climate change and the changing world of work.

This digital roundtable will focus on the ways in which insurance firms can leverage data to optimise their claims and policy ecosystems while using the lessons of COVID-19 to prepare for the longer-term threats on the horizon.

Topics for dicussion:

• How will the COVID-19 crisis mark a change for business as usual in the insurance industry and what impact has it had on the volume and type of claims?
  
  
• How has the situation changed insurers providers’ approach to digital transformation strategies and how much has it advanced digital customer engagement?
  
  
• How are providers using data and technology in adapting their strategy for processing claims and across the wider ecosystem including policy and sales?
  
  
• What lessons can incumbent insurers learn from the use of digital platforms and data sharing from InsurTechs?
  
  
• What are the best ways to ensure data quality when building new claims management platforms and processes?
  
  
• How can automated processes, machine learning and predictive analytics support human judgement in optimising the claims process?
  
  
• How is the insurance sector dealing with the skills gap in data and technology knowledge?
  
  
• How are large insurers adapting their policies to the changing world of work and new markets such as the gig economy?
  
  
• Is it possible to use predictive analytics, data platforms and digital engagement channels to prepare insurers for future threats and challenges?

Timings: (Central European Summer Time)
17:00 - 17:10      Editor’s Welcome 
17:10 - 18:30      Topic Discussion

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