Welcome

Insurance Disrupted: Reducing Risk Through Digital Transformation In The Era Of COVID-19

Sponsored by ibi
Tuesday 30 June 2020, 12:30
Zoom

As the COVID-19 has advanced across continents, upending livelihoods, cancelling travel and impacting our health, global insurance firms are facing a tidal wave of claims as businesses and individuals look to shield themselves from disruption and fraudsters look to exploit uncertainty. 

As the threats mount, insurers are having to adapt policy coverage to align with new risk scenarios, bracing for a surge of disputed claims and the impact of the COVID-19 recession on investment portfolios; creating a perfect storm of risk.

As a result, insurers are under unprecedented pressure to accelerate their digital transformation strategies as they leverage data, predictive analytics, automation and machine learning to strengthen their ecosystem. 

This roundtable, sponsored by Information Builders, will focus on the ways in which insurance firms can leverage their data to reduce risk and stay ahead of the competition in the era of COVID-19. 


Topics for discussion:

• What impact is COVID-19 having on digital transformation strategies in the insurance sector?
  
  
• Have increases in the volume and type of claims forced insurance providers to rethink their technology investment plans in the short and long-term? 
  
  
• How important is ensuring data quality when building new claims management platforms and processes?
  
  
• Has remote working driven faster digital transformation across the workplace and customer engagement channels?
  
  
• What role is technology playing in reducing claims leakage - and how are COVID-19 restrictions changing the nature of investigating claims?
  
  
• How are insurers looking to use data and technology to support them in adapting their strategy for contested claims and changes to policy resulting from COVID 19?
  
  
• How are providers dealing with a surge in fraudulent claims and are systems equipped to deal with managing these cases?
  
  
• How can analytics and artificial intelligence help to mitigate risk related to market fluctuations and losses on investment portfolios?
  
  
• How are different governments and regulatory systems globally approaching insurers and consumer rights amid the COVID-19 outbreak?
  
  
• How can automated processes, machine learning and predictive analytics support human judgement in optimising claims management?

Timings:
12:30 – 12:40   Editor’s Welcome
12:40 – 14:00   Topic Discussion

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