FStech - Hybrid risk: meeting regulatory standards in an era of remote working and digital transformation

Hybrid risk: meeting regulatory standards in an era of remote working and digital transformation

The past several years have seen not only a shift to hybrid working, but also a proliferation in the number of communications methods used by workers. From email, instant messaging and social media to mobile, voice, video and web platforms, the tools at our disposal have allowed for greater productivity and collaboration than ever before via cross-channel conversational streams.

This however poses challenges such as how to capture and manage this data in a way that is both uniform and secure, and how to ensure that FSIs are compliant with regulations such as GDPR and MiFID II.

Failing to appropriately act can have dire consequences – as seen from the hundreds of millions of dollars in fines handed out to the likes of Deutsche Bank, Goldman Sachs and Morgan Stanley for “pervasive off-channel communications” and “widespread and longstanding” failure to preserve records of communications.

Joining FStech Editor Jonathan Easton for this discussion are Shaun Hurst, Principal Regulatory Advisor, Smarsh, and Dave Murphy, Head of Technology & IT Change Risk at Metro Bank.

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