AXA taps 'UK's largest' customer risk database to boost fraud prevention

AXA has announced plans to use what has been described as the UK's "largest” syndicated database of cross-sector customer intelligence to help strengthen its fraud prevention measures.

The insurance company revealed that is is rolling out a platform by Synectics Solutions which uses data from across 180 organisations.

The platform also includes outcome orchestration, designed to create an “automated and intelligent” way of dealing with applications by refining decision making.

The two companies collaborated on a proof of concept before the roll out which combined syndicated data with AI.

According to the partnership, the proof of concept demonstrated improved fraud detection and increased the speed of identification of fraud, helping to reduce fraud costs.

"We believe that this strategic investment becomes increasingly important as the industry is facing increases in claims’ costs and by reducing fraudulent activity, we can ensure genuine customers don’t have to pick up the costs of fraudsters," said David Pearce, director, retail direct, AXA.



Share Story:

Recent Stories


Sanctions evasion in an era of conflict: Optimising KYC and monitoring to tackle crime
The ongoing war in Ukraine and resulting sanctions on Russia, and the continuing geopolitical tensions have resulted in an unprecedented increase in parties added to sanctions lists.

Achieving operational resilience in the financial sector: Navigating DORA with confidence
Operational resilience has become crucial for financial institutions navigating today's digital landscape riddled with cyber risks and challenges. The EU's Digital Operational Resilience Act (DORA) provides a harmonised framework to address these complexities, but there are key factors that financial institutions must ensure they consider.

Legacy isn’t the enemy: what FSIs can do to keep their systems up and running
In this webinar we will examine some of the steps FSIs have already taken to rigorously monitor and test systems – both manually and with AI-powered automation – while satisfying the concerns of regulators and customers.

Optimising digital banking: Unifying communications for seamless CX
In the digital age, financial institutions risk falling behind their rivals if they fail to unite fragmented communications ecosystems to deliver seamless, personalised customer experiences.

This FStech webinar sponsored by Precisely explores vital strategies to optimise cross-channel messaging through omnichannel orchestration and real-time customer data access.