Thousands of HSBC mobile banking users in the UK reported issues with the app on Friday morning.
According to Downdetector, which publishes company outages on a graph displaying problem reports submitted over a 24-hour period, at 9 o’clock over four thousand customers were experiencing issues with their online banking account.
“We understand some customers are having trouble accessing banking services as usual right now,” wrote HSBC on X. “We're investigating this as a matter of urgency and will share an update as soon as possible.”
HSBC previously announced plans to close 114 branches in the UK this year after permanently shutting around 69 locations in 2022.
The bank recently recorded a more than doubling of pre-tax profits to $7.7 billion in its third quarter ended 30 September.
However, while the figure eclipsed profits before tax of $3.2 billion in the same quarter of 2022, it is understood to have fallen short of analyst forecasts of $8.1 billion.
Latest News
-
Nationwide partners with Accenture and Microsoft on genAI-driven cybersecurity
-
FCA takes action against more than 1,600 websites to fight financial crime
-
Deutsche Bank partners with Swift for instant cash reporting
-
AIB rolls out Copilot for 10,000 employees
-
Revolut ‘seeks £1bn funding’ at $65bn valuation
-
British Business Bank launches £400m scheme to boost investor diversity
Data trust in the AI era: Building customer confidence through responsible banking
In the second episode of FStech’s three-part video podcast series sponsored by HCLTech, Sudip Lahiri, Executive Vice President & Head of Financial Services for Europe & UKI at HCLTech examines the critical relationship between data trust, transparency, and responsible AI implementation in financial services.
Banking's GenAI evolution: Beyond the hype, building the future
In the first episode of a three-part video podcast series sponsored by HCLTech, Sudip Lahiri, Executive Vice President & Head of Financial Services for Europe & UKI at HCLTech explores how financial institutions can navigate the transformative potential of Generative AI while building lasting foundations for innovation.
Beyond compliance: Transforming document management into a strategic advantage for financial institutions
In this exclusive fireside chat, John Rockliffe, Pre-Sales Manager at d.velop, discusses the findings of Adapting to a Digital-Native World: Financial Services Document Management Beyond 2025 and explores how FSIs can turn document workflows into a competitive advantage.
Sanctions evasion in an era of conflict: Optimising KYC and monitoring to tackle crime
The ongoing war in Ukraine and resulting sanctions on Russia, and the continuing geopolitical tensions have resulted in an unprecedented increase in parties added to sanctions lists.
© 2019 Perspective Publishing Privacy & Cookies
Recent Stories