HSBC has launched an acquiring platform that aims to deliver higher payment success rates, near-perfect reliability, and improved agility, enabling digital merchants to grow at a faster pace.

Developed through a partnership with payment tech specialist Juspay, the platform is designed to consolidate the entire payment value chain into a single unified stack, enabling HSBC to offer an agile, end-to-end acquiring experience, the bank said.

The unified payment platform offers a range of capabilities, including native and customised checkout user interface, transaction processing with intelligent routing, and retries and access to local payment methods.

It also offers risk and fraud management, chargeback and dispute management, reconciliation, and settlement, control and monitoring.

“Merchants will reap significant benefits from this new platform, including access to multiple payment methods through a single provider, significantly improved payment success rates, substantial cost savings and industry-leading reliability,” the firm said on Thursday.

Lewis Sun, global head of domestic and emerging payments at HSBC, said that the platform aims to be a comprehensive, “future-ready” solution that can meet the rapidly evolving needs of today's payments landscape.

“This all-in-one solution removes the complexities of managing multiple payment methods for our clients, allowing them to focus their time and energy on growing their businesses,” he added.

HSBC serves customers worldwide with offices in 57 countries and territories. With assets of $3.2 billion as of 30 June 2025, the bank is one of the world's largest banking and financial services organisations.

Last month, HSBC Private Bank rolled out a generative AI platform for its customer-facing wealth staff, aiming to enhance the client service experience through improved market insights and personalised investment strategies.

The new system, Wealth Intelligence, is available to investment advisers and product specialists, and is designed to analyse and synthesise the bank’s research reports alongside external news feeds—currently drawing from over 10,000 data sources—to provide rapid access to a comprehensive range of information.

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