M&S and HSBC to develop financial services 'superapp’

Marks & Spencer (M&S) is reportedly planning to use its banking arm as a foundation to launch a new financial services and loyalty ‘superapp’.

A report by Sky News said that HSBC, which owns M&S Bank, is in talks with the retailer about a new deal that would overhaul its banking business.

Sources said that the long-term goal for M&S is to develop an app that merges payments, financial services, and the Sparks loyalty programme, in a move that could see the retailer taking ownership of the platform.

People familiar with the matter told the news organisation that the ongoing negotiations will likely lead to an agreement before the end of an existing deal between the two companies, which is due over the next few weeks.

One source said that there could be an announcement about the agreement in April.

FStech has approached M&S and HSBC for comment.

If M&S and HSBC go ahead with the new superapp, the move would buck the current trend of UK retailers stepping away from their financial services arms.

Last month, Barclays announced plans to buy ‘most of’ Tesco Bank in a deal worth around £600 million.

The bank will acquire Tesco Bank’s credit cards, loans and savings accounts, marketing Tesco-branded services as part of a partnership for an initial 10-year period.

Tesco meanwhile has retained some services including insurance, ATMs, travel money and gift cards.

In January, Sainsbury's also revealed a phased withdrawal from its core banking business.

The retailer said that financial products it continues to offer in the future will be delivered by financial services providers via a distributed model.

In 2021, M&S Bank announced it would close all of its current accounts and 29 in-store bank branches, moving the business entirely online.

At the time, it said current account closures were driven by a new focus on evolving its credit card and payment offerings.



Share Story:

Recent Stories


Sanctions evasion in an era of conflict: Optimising KYC and monitoring to tackle crime
The ongoing war in Ukraine and resulting sanctions on Russia, and the continuing geopolitical tensions have resulted in an unprecedented increase in parties added to sanctions lists.

Achieving operational resilience in the financial sector: Navigating DORA with confidence
Operational resilience has become crucial for financial institutions navigating today's digital landscape riddled with cyber risks and challenges. The EU's Digital Operational Resilience Act (DORA) provides a harmonised framework to address these complexities, but there are key factors that financial institutions must ensure they consider.

Legacy isn’t the enemy: what FSIs can do to keep their systems up and running
In this webinar we will examine some of the steps FSIs have already taken to rigorously monitor and test systems – both manually and with AI-powered automation – while satisfying the concerns of regulators and customers.

Optimising digital banking: Unifying communications for seamless CX
In the digital age, financial institutions risk falling behind their rivals if they fail to unite fragmented communications ecosystems to deliver seamless, personalised customer experiences.

This FStech webinar sponsored by Precisely explores vital strategies to optimise cross-channel messaging through omnichannel orchestration and real-time customer data access.