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Metro Bank extends Backbase partnership to accelerate digital transformation

By Alexandra Leonards

Metro Bank has renewed its partnership with Backbase as part of its digital transformation plans.

The UK challenger bank is using the company’s tech to provide digital innovation support for its business banking customers.

Backbase and Metro Bank have already been in partnership for five years.

Last year the bank launched a new online journey for its small to medium-sized enterprise (SME) business account customers.

At the time it claimed new users would be able to open a business account on their mobile or online in just 15 minutes from application, through to identification checks and approval.

In 2020 it also awarded Wipro a multi-year contract to deliver and transform testing and environment management services, as part of a push for improved efficiency of IT delivery.

“Backbase has been a dedicated digital technology partner to us from the start, and we are continually impressed by the company’s investments in research and innovation,” said Cheryl McCuaig, chief information officer, Metro Bank. “We’ve benefited substantially from direct access to Backbase's ongoing in-house innovation, and by using its cloud-native technology we’ve been able to optimise our IT costs.”

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