NatWest appoints UBS executive Emma Crystal as Coutts CEO

NatWest Group has announced the appointment of Emma Crystal as chief executive officer of its wealth business, including the private bank Coutts. subject to regulatory approval.

Crystal will join NatWest in the summer from UBS, where she currently works as lead, sustainable finance group.

She replaces Peter Flavel, who left Coutts last year following a row over the private bank’s closure of Nigel Farage’s accounts.

Crystal, who began her career in investment banking at Deutsche Bank, also previously held a number of senior roles at Credit Suisse, where she led their northern and western European wealth management business.

She will directly to chief executive officer Paul Thwaite and be a member of the executive committee of NatWest Holdings. She will also sit on the Coutts Board in her capacity as Coutts chief executive.

“Emma has all the qualities needed to take Coutts forward,” said Lord Remnant, chairman of Coutts. “Her knowledge and understanding of clients combined with her commercial experience make her the ideal person to help Coutts write the next chapter in our history. I would like to welcome Emma, on behalf of the Coutts Board, and am very much looking forward to working with her.”

In July last year, NatWest chief executive Alison Rose stepped down after admitting she gave inaccurate information to the BBC about the closure of Nigel Farage’s Coutts account. She missed out on around £7.6 million in bonuses following the review.

Peter Flavel, the chief executive of Coutts was dismissed just 48 hours after Rose’s resignation.



Share Story:

Recent Stories


Safeguarding economies: DNFBPs' role in AML and CTF compliance explained
Join FStech editor Jonathan Easton, NICE Actimize's Adam McLaughlin and Graham Mackenzie of the Law Society of Scotland as they look at the role Designated Non-Financial Businesses and Professions (DNFBPs) play in the financial sector, and the challenges they face in complying with anti-money laundering and counter-terrorist financing regulations.

Ransomware and beyond: Enhancing cyber threat awareness in the financial sector
Join FStech editor Jonathan Easton and Proofpoint cybersecurity strategist Matt Cooke as they discuss the findings of the State of the Phish 2023 report, diving into key topics such as awareness of cyber threats, the sophisticated techniques being used by criminals to target the financial sector, and how financial institutions can take a proactive approach to educating both their employees and their customers.

Click here to read the 2023 State of the Phish report from Proofpoint.

Cracking down on fraud
In this webinar a panel of expert speakers explored the ways in which high-volume PSPs and FinTechs are preventing fraud while providing a seamless customer experience.

Future of Planning, Budgeting, Forecasting, and Reporting
Sage Intacct is excited to present FSN The Modern Finance Forum’s “Future of Planning, Budgeting, Forecasting, and Reporting Global Survey 2022” results. With participation from 450 companies around the globe, the survey results highlight how organisations are developing their core financial processes by 2030.