Nationwide's payment systems experience outage

Nationwide’s payment systems experienced an outage yesterday.

The issues impacted payments both leaving and arriving in customer accounts.

A Nationwide spokeswoman attributed the disruption to “extremely high volumes of transactions on the first working day of the year” and said it “took the decision to temporarily queue inbound faster payments”.

The High Street bank said customers awaiting payments do not need to do anything and that the payments “would arrive ASAP”.

Nationwide said the issues impacted payments made digitally to individuals, but that bulk payments such as wages, direct debits, and standing orders should not be affected.

"We hope to get our systems back to normal and apologise for any inconvenience caused because of these delays,” said a Nationwide spokesperson. “All other services are working normally."

They added: "Members can continue to use their cards to pay for goods and services, access the internet bank and banking app and withdraw cash from ATMs."

    Share Story:

Recent Stories


New Business Frontiers
FStech’s Mark Evans discusses the future of financial services with Liu Jianning of Huawei, covering the limitations that current thinking can impose, how financial institutions can embrace technology to be both agile and resilient, and making space for the organisation to focus on the job of creating innovative business models and on delivering business value for their customers.

The Future of Intelligent Finance
FStech Group Editor Mark Evans sits down with Jason Cao, President of Global Financial Services Business Unit, Enterprise BG at Huawei ahead of its Intelligent Finance Summit which was held on 3rd and 4th of June in Shanghai. This Q&A delves into key trends in digital transformation of the financial services industry as well as a look at how data, robotic infrastructure, intelligent storage and innovative technologies are shaping the future for FSIs.

Cracking down on fraud
In this webinar a panel of expert speakers explored the ways in which high-volume PSPs and FinTechs are preventing fraud while providing a seamless customer experience.