NatWest Group has revamped its self-service banking channel as it seeks to implement next-generation self-service capabilities throughout its software and customer-facing technology.

The new technology was integrated in partnership with self-service financial access specialist NCR Atleos and will upgrade NatWest Group’s owned and partner network of more than 5,500 ATMs and multi-function devices.

The programme includes the replacement of all NatWest-owned ATMs and multi-function devices with new NCR Atleos technology, providing a new customer interface presented on 19-inch touchscreen displays.

NatWest Group, which includes well-known brands such as NatWest Bank, Royal Bank of Scotland, and Ulster Bank, said the move is part of its commitment to modernisation and improving customer experiences. The organisation identified the need for a more agile and efficient self-service banking platform as one of its top priorities to achieve this.

It added that the new technology aims to enhance secure access to cash and essential financial services for its customer base, which currently counts more than 19 million customers across the UK.

Richard Talbot, Head of Cash and Self-Service at NatWest Group, said: “NCR Atleos’ flexible, scalable self-service platforms and proven expertise are helping us build the framework that will enable future agility, innovation, and growth in the self-service channel. We look forward to exploring future self-service innovation with our trusted partners at NCR Atleos.”

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