Santander UK ‘to quit’ Lending Standards Board over duplicate regulation

Santander is reportedly withdrawing its membership from the Lending Standards Board (LSB) over concerns about the duplication of regulatory standards in the UK market.

A report by Sky News said that Santander UK gave notice to the lending standards body last week because some of the non-profit's voluntary rules clash with the Financial Conduct Authority's mandatory Consumer Duty and the Payment Systems Regulator’s upcoming APP fraud reimbursement scheme, which will make it obligatory for banks and payment services providers to compensate victims.

In a letter seen by the news website, Santander told the organisation that these regulations “supersede the existing voluntary industry standards that are set out in the current LSB codes”.

It went on to say that this "inevitably leads to duplicative regulation and can create confusion among staff and customers about which standards apply.”

The bank said that quitting the standards body would mean “more certainty and confidence” over the current regulatory environment and reduce duplicate effort to allow it to "concentrate resources on other important customer and regulatory priorities”.

The move could mark a the beginning of wave of other withdrawals, with industry sources telling Sky News that several other major banks could soon be following suit.

“The Business Standards are truly unique in the UK, provide the only protections of their kind to UK SMEs, and are recognised by the FCA," said Anna Roughley, head of insight, LSB. "Firms not signed up to the business Standards cannot offer SMEs the same protections as registered firms because they are not held independently accountable in their treatment of customers.

"Meanwhile, the Personal Standards have pioneered lending protections for consumers, and we have already announced a consultation to assess the future of these Standards in a careful manner, with a priority placed on protecting consumers."



Share Story:

Recent Stories


Safeguarding economies: DNFBPs' role in AML and CTF compliance explained
Join FStech editor Jonathan Easton, NICE Actimize's Adam McLaughlin and Graham Mackenzie of the Law Society of Scotland as they look at the role Designated Non-Financial Businesses and Professions (DNFBPs) play in the financial sector, and the challenges they face in complying with anti-money laundering and counter-terrorist financing regulations.

Ransomware and beyond: Enhancing cyber threat awareness in the financial sector
Join FStech editor Jonathan Easton and Proofpoint cybersecurity strategist Matt Cooke as they discuss the findings of the State of the Phish 2023 report, diving into key topics such as awareness of cyber threats, the sophisticated techniques being used by criminals to target the financial sector, and how financial institutions can take a proactive approach to educating both their employees and their customers.

Click here to read the 2023 State of the Phish report from Proofpoint.

Cracking down on fraud
In this webinar a panel of expert speakers explored the ways in which high-volume PSPs and FinTechs are preventing fraud while providing a seamless customer experience.

Future of Planning, Budgeting, Forecasting, and Reporting
Sage Intacct is excited to present FSN The Modern Finance Forum’s “Future of Planning, Budgeting, Forecasting, and Reporting Global Survey 2022” results. With participation from 450 companies around the globe, the survey results highlight how organisations are developing their core financial processes by 2030.