Visa launches digital card replacement service for travellers

Visa has launched a new digital card replacement service for travellers, providing those who lose their cards with the ability to secure a digital replacement via email or text.

The Digital Emergency Card Replacement Scheme allows users to receive, authenticate and securely add a new card to their digital wallet.

According to Visa, around 74 per cent of US travellers now use digital wallets on their trip.

“We've all felt that moment of panic while on vacation – the loss of a card and the feeling of being stranded,” said Kathleen Pierce-Gilmore, global head of issuing solutions at Visa. “Our new digital emergency card solution addresses these very issues.

“It offers instant, secure access to funds for travellers, while enabling issuers to deliver superior customer service. It's a win-win, demonstrating the power of digital payments to improve experiences for everyone.”

Earlier this month, Lloyds Bank and NatWest separately announced new measures aimed at people travelling abroad.

NatWest launched a new travel account that allows customers to spend euros abroad without being charged non-sterling fees. The UK bank’s new account links euros to an existing current account debit card which can be used for purchases in euros abroad or online.

Meanwhile Lloyds Bank announced its packaged account customers will be able to use their debit cards abroad for no fee from July. The bank said its debit card data shows increasing customer demand for card spending overseas.



Share Story:

Recent Stories


Data trust in the AI era: Building customer confidence through responsible banking
In the second episode of FStech’s three-part video podcast series sponsored by HCLTech, Sudip Lahiri, Executive Vice President & Head of Financial Services for Europe & UKI at HCLTech examines the critical relationship between data trust, transparency, and responsible AI implementation in financial services.

Banking's GenAI evolution: Beyond the hype, building the future
In the first episode of a three-part video podcast series sponsored by HCLTech, Sudip Lahiri, Executive Vice President & Head of Financial Services for Europe & UKI at HCLTech explores how financial institutions can navigate the transformative potential of Generative AI while building lasting foundations for innovation.

Beyond compliance: Transforming document management into a strategic advantage for financial institutions
In this exclusive fireside chat, John Rockliffe, Pre-Sales Manager at d.velop, discusses the findings of Adapting to a Digital-Native World: Financial Services Document Management Beyond 2025 and explores how FSIs can turn document workflows into a competitive advantage.

Sanctions evasion in an era of conflict: Optimising KYC and monitoring to tackle crime
The ongoing war in Ukraine and resulting sanctions on Russia, and the continuing geopolitical tensions have resulted in an unprecedented increase in parties added to sanctions lists.