Which? Calls for banking hubs to open after branch closures

Which? has called for the launch of banking hubs and free access to cash as banks continue to close branches across the country.

According to Which?, 587 bank branches have closed this year with another 75 scheduled for closure before the end of 2022. The consumer choice advocate noted that a further 60 are scheduled for closure in 2023.

Jenny Ross, money editor at Which? said that banking hubs would ensure that the cash needs of local communities are met. However, she also said that the rollout of banking hubs is taking too long and that they need to open as soon as possible.

“Our figures show how the number of bank branches and free-to-use ATMs has been slashed in recent years, so it’s vital that new legislation protects free access to cash for the millions of people who rely on it,” Ross said.

She added: “The government must guarantee minimum levels of access without fees being charged and give the Financial Conduct Authority powers to oversee the cash system to ensure it meets community needs.”

Last year, Which? called for an immediate pause on bank branch closures to protect access to cash. It raised concerns that banks were rushing to close branches before solutions to protecting access to cash could take effect.

In February 2022, NatWest announced the closure of 32 branches across England with 11 of them operating under the RBS brand.

In March 2022, HSBC announced it was closing 69 bank branches across the UK, while Barclays has earmarked 18 branches for closure.

    Share Story:

Recent Stories


Safeguarding economies: DNFBPs' role in AML and CTF compliance explained
Join FStech editor Jonathan Easton, NICE Actimize's Adam McLaughlin and Graham Mackenzie of the Law Society of Scotland as they look at the role Designated Non-Financial Businesses and Professions (DNFBPs) play in the financial sector, and the challenges they face in complying with anti-money laundering and counter-terrorist financing regulations.

Ransomware and beyond: Enhancing cyber threat awareness in the financial sector
Join FStech editor Jonathan Easton and Proofpoint cybersecurity strategist Matt Cooke as they discuss the findings of the State of the Phish 2023 report, diving into key topics such as awareness of cyber threats, the sophisticated techniques being used by criminals to target the financial sector, and how financial institutions can take a proactive approach to educating both their employees and their customers.

Click here to read the 2023 State of the Phish report from Proofpoint.

Cracking down on fraud
In this webinar a panel of expert speakers explored the ways in which high-volume PSPs and FinTechs are preventing fraud while providing a seamless customer experience.

Future of Planning, Budgeting, Forecasting, and Reporting
Sage Intacct is excited to present FSN The Modern Finance Forum’s “Future of Planning, Budgeting, Forecasting, and Reporting Global Survey 2022” results. With participation from 450 companies around the globe, the survey results highlight how organisations are developing their core financial processes by 2030.