Which? Calls for banking hubs to open after branch closures

Which? has called for the launch of banking hubs and free access to cash as banks continue to close branches across the country.

According to Which?, 587 bank branches have closed this year with another 75 scheduled for closure before the end of 2022. The consumer choice advocate noted that a further 60 are scheduled for closure in 2023.

Jenny Ross, money editor at Which? said that banking hubs would ensure that the cash needs of local communities are met. However, she also said that the rollout of banking hubs is taking too long and that they need to open as soon as possible.

“Our figures show how the number of bank branches and free-to-use ATMs has been slashed in recent years, so it’s vital that new legislation protects free access to cash for the millions of people who rely on it,” Ross said.

She added: “The government must guarantee minimum levels of access without fees being charged and give the Financial Conduct Authority powers to oversee the cash system to ensure it meets community needs.”

Last year, Which? called for an immediate pause on bank branch closures to protect access to cash. It raised concerns that banks were rushing to close branches before solutions to protecting access to cash could take effect.

In February 2022, NatWest announced the closure of 32 branches across England with 11 of them operating under the RBS brand.

In March 2022, HSBC announced it was closing 69 bank branches across the UK, while Barclays has earmarked 18 branches for closure.

    Share Story:

Recent Stories


The human firewall: Activating employees to safeguard financial data
As financial services increasingly embrace SaaS and cloud-based technologies, they face emerging threats to safeguard sensitive customer data. While comprehensive IT security measures are essential, the active involvement of employees across organisations is pivotal in ensuring the protection of sensitive data.

Building a secure financial future for instant payments: The convergence of ISO 20022 and fraud detection
The financial landscape is rapidly evolving its approach to real-time transactions under the ISO 20022 standard, and financial institutions must take note. With examples such as the accelerated adoption of SEPA Instant Credit Transfers in Europe and proposed New Payment Architecture (NPA) programme in the UK, the need for swift and effective fraud detection is more crucial than ever.

Data Streaming and Consumer Duty: Transforming customer experience in banking
Introduced at the end of July, the Consumer Duty is a game-changing new set of rules and guidance for financial services institutions in the UK, and companies must look to modernise their systems in adherence with it in mind to create the best customer experience possible.

From insight to action: Empowering financial institutions through advanced technology and collaborative information sharing
The use of Information sharing in enhancing financial crime prevention has been universally agreed as being beneficial. However no-one has been able to agree on how information can be shared safely without breaching data protection laws or having the right systems to facilitate this, Information sharing has re-emerged as a major consideration for financial institutions (FIs) ahead of the Economic Crime and Corporate Transparency Bill being made into law in the UK.