Trust has always been the cornerstone of banking, but in today's AI-driven landscape, how do financial institutions balance personalisation with privacy whilst maintaining customer confidence? In the second episode of FStech’s three-part video podcast series sponsored by HCLTech, Sudip Lahiri, Executive Vice President & Head of Financial Services for Europe & UKI at HCLTech examines the critical relationship between data trust, transparency, and responsible AI implementation in financial services.

Sudip joins FStech to explore how banks can transform data trust from a compliance requirement into a strategic competitive advantage. As customers become increasingly informed and cautious about their personal information, institutions must navigate the delicate balance between leveraging data for enhanced services and maintaining the highest standards of privacy protection.

Moving beyond theoretical frameworks, we delve into practical governance structures that enable responsible AI deployment. From establishing centralised AI governance offices to implementing explainable AI systems that demystify decision-making processes, discover how leading financial institutions are building transparent, accountable AI capabilities that strengthen rather than compromise customer relationships.