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Who should attend:

This webinar is open to Customer, Marketing, Operations, Call Centre, Digital, Sales, Innovations, IT, Transformation and Business professionals in financial services

Why attend and what you can learn:

-Harnessing the Power of Real-Time Data: Discover how to leverage real-time data to personalise customer experiences, offer targeted product recommendations, and anticipate customer demands.

-Leveraging Integrated Communications for Seamless Customer Journeys: Understand how to integrate channels such as online/mobile apps, branches, tellers, chatbots, and social media platforms to create a unified customer journey that fosters engagement and loyalty.

-Implementing Effective Engagement Strategies: Explore real-world case studies highlighting the successful implementation of engagement strategies in digital banking. Gain valuable insights from these case studies and learn how to apply similar strategies to your own digital banking initiatives.