Amazon calls time on insurance store experiment

Amazon has announced plans to shutter its insurance business in the UK after less than two years.

Amazon Insurance Store was launched in October 2022 as part of an industry-wide trend of big tech firms pushing into personal finance. The business sold home and contents policies through insurers LV, Co-Op and Ageas.

In a statement, the retail giant confirmed that the unit is being wound down. Vassil Gedov, head of the Amazon Insurance Store, said: “Over the last year, we have been evaluating various businesses and programmes, and as a part of that we’ve made the difficult decision to discontinue the Amazon Insurance Store.

“Customers who have purchased policies will not see any changes to their coverage, claims in process at this time, or future claims they may make during their policy term. We will provide guidance to customers on any actions they need to take as a result of this change.”

While having lofty ambitions, the unit failed to make a significant impact on the insurance market. A report from Insurance Times in May 2023 found that customers had only left 10 reviews on the site.

Google also struggled to break into the competitive insurance comparison market, shuttering its Google Compare unit in 2016.

The market has reacted to the news with Money Supermarket shares rising on Thursday by 3.5 per cent to a nine-day high.



Share Story:

Recent Stories


Sanctions evasion in an era of conflict: Optimising KYC and monitoring to tackle crime
The ongoing war in Ukraine and resulting sanctions on Russia, and the continuing geopolitical tensions have resulted in an unprecedented increase in parties added to sanctions lists.

Achieving operational resilience in the financial sector: Navigating DORA with confidence
Operational resilience has become crucial for financial institutions navigating today's digital landscape riddled with cyber risks and challenges. The EU's Digital Operational Resilience Act (DORA) provides a harmonised framework to address these complexities, but there are key factors that financial institutions must ensure they consider.

Legacy isn’t the enemy: what FSIs can do to keep their systems up and running
In this webinar we will examine some of the steps FSIs have already taken to rigorously monitor and test systems – both manually and with AI-powered automation – while satisfying the concerns of regulators and customers.

Optimising digital banking: Unifying communications for seamless CX
In the digital age, financial institutions risk falling behind their rivals if they fail to unite fragmented communications ecosystems to deliver seamless, personalised customer experiences.

This FStech webinar sponsored by Precisely explores vital strategies to optimise cross-channel messaging through omnichannel orchestration and real-time customer data access.