FCA raises concerns about ‘gamification’ of trading apps

The UK’s financial watchdog has called on trading apps to reconsider game-like design features, which the regulator says pushes consumers to invest in products they wouldn’t usually.

The Financial Conduct Authority (FCA) warned that while gamification can engage consumers, it is being used in ways that can mislead consumers and drive problem behaviours.

Research published by the organisation found that people using apps with frequent notifications, in-app points, badges and celebratory messages for making trades, are exposed to high-risk investments, with some exhibiting behaviours similar to problem-gambling.

Consumers using these kind of apps are also more likely to invest in products "beyond their risk appetite", said the authority.

The recent study revealed that nine per cent of adults with investments have borrowed to invest, with nearly half saying they would not have been able to make the investment without a loan or credit.

“Some product design features could be contributing to problematic, even gambling-like, investor behaviour,” said Sarah Pritchard, executive director of markets, FCA. “We expect all firms that offer stock trading to consumers to review and, where appropriate, make improvements to their products based on these findings."

The concerns raised by the FCA come as the financial industry anticipates the upcoming Consumer Duty, which comes into force next year.

The regulator said that all firms should be reviewing their products now to ensure they are fit for purpose.

The Duty stipulates that firms must design services so that consumers can make "effective, timely and properly informed decisions about financial products and services".

    Share Story:

Recent Stories


Safeguarding economies: DNFBPs' role in AML and CTF compliance explained
Join FStech editor Jonathan Easton, NICE Actimize's Adam McLaughlin and Graham Mackenzie of the Law Society of Scotland as they look at the role Designated Non-Financial Businesses and Professions (DNFBPs) play in the financial sector, and the challenges they face in complying with anti-money laundering and counter-terrorist financing regulations.

Ransomware and beyond: Enhancing cyber threat awareness in the financial sector
Join FStech editor Jonathan Easton and Proofpoint cybersecurity strategist Matt Cooke as they discuss the findings of the State of the Phish 2023 report, diving into key topics such as awareness of cyber threats, the sophisticated techniques being used by criminals to target the financial sector, and how financial institutions can take a proactive approach to educating both their employees and their customers.

Click here to read the 2023 State of the Phish report from Proofpoint.

Cracking down on fraud
In this webinar a panel of expert speakers explored the ways in which high-volume PSPs and FinTechs are preventing fraud while providing a seamless customer experience.

Future of Planning, Budgeting, Forecasting, and Reporting
Sage Intacct is excited to present FSN The Modern Finance Forum’s “Future of Planning, Budgeting, Forecasting, and Reporting Global Survey 2022” results. With participation from 450 companies around the globe, the survey results highlight how organisations are developing their core financial processes by 2030.