NatWest rolls out new employee engagement tech

Latest News

NatWest rolls out new employee engagement tech

By Alexandra Leonards

12/8/2022

NatWest has introduced new technology to improve employee engagement across the organisation.

The bank partnered intranet firm Oak Engage which provided the technology.

The tech uses algorithms to manage delivery across all channels with the aim of removing complexity around communicating strategic, tactical, and crisis messaging to hybrid teams.

“Consolidating our offering has created a clear channel for communications and a single source of truth,” said Alan Harris, director of internal communications, NatWest. "We're already seeing positive engagement from colleagues.”

The bank said that employees can now personalise their news experience, adapt based on their interactions, follow topics of interest, and opt out of communications that are less relevant.

Sanctions evasion in an era of conflict: Optimising KYC and monitoring to tackle crime

The ongoing war in Ukraine and resulting sanctions on Russia, and the continuing geopolitical tensions have resulted in an unprecedented increase in parties added to sanctions lists.

Achieving operational resilience in the financial sector: Navigating DORA with confidence

Operational resilience has become crucial for financial institutions navigating today's digital landscape riddled with cyber risks and challenges. The EU's Digital Operational Resilience Act (DORA) provides a harmonised framework to address these complexities, but there are key factors that financial institutions must ensure they consider.

Legacy isn’t the enemy: what FSIs can do to keep their systems up and running

In this webinar we will examine some of the steps FSIs have already taken to rigorously monitor and test systems – both manually and with AI-powered automation – while satisfying the concerns of regulators and customers.

Optimising digital banking: Unifying communications for seamless CX

In the digital age, financial institutions risk falling behind their rivals if they fail to unite fragmented communications ecosystems to deliver seamless, personalised customer experiences.

This FStech webinar sponsored by Precisely explores vital strategies to optimise cross-channel messaging through omnichannel orchestration and real-time customer data access.