FinTech bank Revolut is creating a new team to monitor staff behaviour in an attempt to address criticism over an “aggressive corporate culture”.

According to the Guardian, the new department will include psychologists and behavioural science experts as part plans to drive a more “human” approach in the workplace.

A new list of “value-based” behaviours are expected to be outlined in a company-wide town hall meeting later this week, where joint founder and chief executive Nik Storonsky will tell employees they need to be inclusive, approachable and “respectful at all times”, and ask employees to use the “the best tone of voice, time and situation to provide feedback”.

It has been widely reported that concerns around Revolut’s corporate culture have been raised with Storonsky by board members who have been trying to convince the Financial Conduct Authority to approve the company’s UK banking licence application since early 2021.

Revolut denies that a ‘culture shift’ is underway as a means of placating the watchdog.

“I wouldn’t say this is a straight reaction from regulatory discussions,” Hannah Francis, head of people experience at Revolut told the Guardian. “We did get some comments that potentially it seemed a little bit more aggressive, but in the fast-paced, hyper-growth that was Revolut however many years ago.”

She added: “We have really moved on since then.”

Revolut, which recently reached 25 million customers, secured an EU banking licence through Lithuania in 2018. Securing a UK licence would allow the company to hold its British customers’ deposits, instead of relying on a licensed partner.

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