Shawbrook Bank has announced plans to automate its loan origination processes and expand its portfolio management capabilities.

Using nCino’s cloud-based platform, the specialist bank will consolidate multiple processes, with the aim of reducing risks around inconsistency as well as providing the bank with increased flexibility.

Additionally, Shawbrook will also be roll out an AI, machine learning and analytics tool. The technology will provide Shawbrook with automated insights, which it claims will improve the speed and quality of its credit decisions.

Shawbrook said the new technology will allow its team to complete routine tasks more efficiently, allowing it to concentrate on developing more impactful services to the SME market it serves.

“Our ‘best of both’ strategy combines our deep human expertise with best-in-class technology,” said Russ Thornton, chief technology officer, Shawbrook. “The partnership with nCino and the implementation of their platform will drive a much better experience for our SME customers as well as, and really importantly, our colleague experience through process automation and intuitive user interfaces giving them easy access to the data they need to service customers.”

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