TSB is facing a fresh IT glitch after customers failed to receive wages, benefits, pensions and other payments into their accounts.

The latest technical issue is likely to affect thousands of customers and comes just days after the publication of a scathing report into the handling of a botched systems upgrade last year that left 1.9 million customers locked out of their online accounts.

The bank stated this morning that some payments to its customers had not been made overnight, but did not give details on how many people were affected, or the total value of the missed payments.

“Some payments into TSB accounts have been delayed overnight and we are working to process these as soon as possible today,” TSB tweeted. “Customers can still use their cards to make payments or withdraw cash.”

The bank said customers who did not have sufficient funds to cover payments could call to get emergency cash.

“We apologise for the inconvenience this has caused and will ensure customers are not left out of pocket,” the bank added.

Paul Farrington EMEA chief technology officer at Veracode, commented: “It sounds like common sense, but more testing of applications and IT infrastructure, in both live and offline environments, significantly reduces the risk of another TSB-esque IT failure for our banks.

"It’s critical banks have a process and the time required to conduct thorough testing to avoid IT meltdowns - our recent analysis of software used by 2,300 business worldwide found those businesses which use the DevSecOps approach, are more 11 times likely to find and fix IT flaws than the average organisation," he continued, adding: "What’s encouraging in our report is banks are aware and reacting to their IT issues as it has fixed 76 per cent of flaws in its software, well above the average 56 per cent across all industries.

"Banks are learning their lessons but can they do it fast enough to keep regulators and customers happy?”

Late last month, The Treasury Committee published a report warning that regulators must act to reduce the “unacceptable number” of IT failures in financial services sector.

With bank branches and cash machines disappearing, customers are increasingly expected to rely on online banking services. These services, however, have been significantly disrupted due to IT failures, harming customers left without access to their financial services, stated the group of MPs.

The report made a series of recommendations to overcome this and improve operational resilience, including ensuring accountability of individuals and firms, increasing financial sector levies to ensure that the Financial Conduct Authority, Prudential Regulation Authority and Bank of England are sufficiently staffed, and ensuring that firms resolve complaints and award compensation quickly.

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