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Tuesday 26 November 2024

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Key Trends in Financial Services Digital Transformation

FStech and OpenText are conducting a short survey into the current financial services digital transformation landscape and need your input. Please fill in this short survey to help us build a picture of the current industry trends along with key drivers and pain points for financial services firms as they progress with their digital transformation strategy.


Details:

First name:
Last name:
Job Title:
Company:
Email:
Telephone:
1. As a financial services firm what are your key drivers for achieving digital transformation? (please tick all that apply)
Driving efficiencies
Single view of data
Integration of business areas
Improved data security
Improving customer experience
Operating cost reduction
Risk reduction
Data capture
Client onboarding
2. Of the above which is the highest priority? (Please select one)
Driving efficiencies
Single view of data
Integration of business areas
Improved data security
Improving customer experience
Operating cost reduction
Risk reduction
Data capture
Client onboarding
3. What stage are you at with the deployment of the following AI technologies within your business? (Please indicate next to each answer on a scale of 1 - not started, to 5 - successfully implemented)
Machine Learning (ML)
Natural Language Processing (NLP)
Robotic Process Automation (RPA)
Chatbots
Natural Language Generation (NLG)
Currently not deploying any
4. Where do you envisage artificial intelligence having the biggest impact for your business? (Please select one)
Customer experience
Back office
Risk management
Service or product creation
Other (Please specify)
5. What would you identify as the key barriers to success for your organisation when it comes to digital transformation? (Please select all that apply)
Legacy technology
Budget constraints
Regulation/compliance concerns
Security issues
Siloed processes
Board buy-in
All of the above
6. What are the challenges for staff working in information governance and data management? (Please select all that apply)
Legacy IT systems
Unlocking archived data
Outdated data processing
Lack of visibility
Regulation
Other (Please specify)
7. When using third party providers (TPPs), what impact does information governance regulation have on your business? (Please select one)
No impact at all: we’ve got a systematic approach
We have processes and solutions in place but modifications are needed
We have not yet implemented digital information governance
Planning is in place: we have a risk department that looks after this
8. What best describes your organisation’s approach to building digital platforms? (Please select one)
Digital relationship management: an ecosystem of partners and third parties
Digital channels: delivering a single solution through a variety of channels
Open platform provider: create an ecosystem for third-party providers to collaborate
Utility provider: provide compliant solutions without a relationship with the end consumer

PRIVACY DETAILS:

  By completing this survey you are agreeing to provide FStech magazine (and its publisher PPL) with your contact details. These details may be used by the publisher to distribute email news, provide information and updates. This information will not be provided to third parties (excepting the sponsor of this particular survey, OpenText Corporation). Please note that all data is stored on EU-based storage systems, and that all PPL electronic communications have an unsubscribe function. In addition by checking this box, I confirm that I would like to receive communications and information regarding products, services and events from Open Text Corporation, www.opentext.com, 275 Frank Tompa Drive, Waterloo, ON, Canada, N2L 0A1. I understand that I may withdraw my consent at any time. By checking this box, I agree to the storing and processing of my personal data by OpenText as described in the Privacy Policy.