AXA has introduced online tools that allow customers to notify the company of their claims digitally.

The insurance firm stated that this digital service will be more convenient for customers and make the process of claiming losses more efficient. Additionally, it will enable AXA to process claims in a timely manner.

This service offers customers an end-to-end digital notification experience, providing a broader range of options for interacting with customer service teams.

AXA highlighted that the digital service is already speeding up the claims process. For example, a recent home insurance claim was reviewed and a supplier was assigned within two hours of its online registration.

Brokers can also access the digital submission service, which AXA said enhances the claims journey for them and their clients.

AXA emphasised that all traditional channels will remain available for brokers and customers to contact the claims teams, in addition to the digital service. Even if a customer files a claim online, they can still call and speak to someone if they prefer.

“We know that our customers’ expectations have evolved in recent years, and they want the claims process to be quick, clear, and simple,” said Suzy Tiffany, Retail Claims Director at AXA UK. “That’s why we’ve worked hard to ensure that these enhanced digital claims tools offer customers fast and seamless journeys at a time when they need it most, as well as increased flexibility and an improved overall experience.”

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