Fifth of SMEs ‘over 30 minutes away’ from nearest bank

21 per cent of UK SMEs say that it takes staff members 31 to 45 minutes to reach their nearest bank, according to new research.

A study conducted by SME price comparison site BusinessComparison, which last month surveyed 1,000 UK-based SME owners and senior decision-makers, found that 74 per cent of respondents have fewer bank branches near their business than there were a decade ago.

A further 51 per cent of respondents said it takes them 11 to 30 minutes to get to their local bank.

The figures come amidst a wave of branch closures as customers shift to online banking.

The results demonstrate that the vast majority of respondents are concerned about bank closures, with only 12 per cent saying they are not worried.

Half also said they are concerned about businesses that take cash payments, while just over a third said that they are worried about the impact of bank branch closures on their customers.

“It was heartening to see how much of a sense of business community emerged from the survey results," said Philip Brennan, founder and managing director at BusinessComparison. "For 88 per cent of business leaders, the main concern when it came to bank closures was the impact on the local area, including other businesses.”

The survey found that one of the most popular reasons that SMEs still visit their local bank is to deposit takings in cash, with 46 per cent saying they 'often' or 'sometimes' go for this reason.

But over two-fifths of businesses said they "always" use digital banking services to complete routine tasks, with a further 34 per cent using this method often.

The report showed that digital payment methods are becoming increasingly popular. Either due to customer request or "difficulty using cash", over half of those surveyed said they had taken a payment using PayPal.



Share Story:

Recent Stories


Safeguarding economies: DNFBPs' role in AML and CTF compliance explained
Join FStech editor Jonathan Easton, NICE Actimize's Adam McLaughlin and Graham Mackenzie of the Law Society of Scotland as they look at the role Designated Non-Financial Businesses and Professions (DNFBPs) play in the financial sector, and the challenges they face in complying with anti-money laundering and counter-terrorist financing regulations.

Ransomware and beyond: Enhancing cyber threat awareness in the financial sector
Join FStech editor Jonathan Easton and Proofpoint cybersecurity strategist Matt Cooke as they discuss the findings of the State of the Phish 2023 report, diving into key topics such as awareness of cyber threats, the sophisticated techniques being used by criminals to target the financial sector, and how financial institutions can take a proactive approach to educating both their employees and their customers.

Click here to read the 2023 State of the Phish report from Proofpoint.

Cracking down on fraud
In this webinar a panel of expert speakers explored the ways in which high-volume PSPs and FinTechs are preventing fraud while providing a seamless customer experience.

Future of Planning, Budgeting, Forecasting, and Reporting
Sage Intacct is excited to present FSN The Modern Finance Forum’s “Future of Planning, Budgeting, Forecasting, and Reporting Global Survey 2022” results. With participation from 450 companies around the globe, the survey results highlight how organisations are developing their core financial processes by 2030.