Rabobank has rolled out new technology to improve its internal efficiency and customer experience.
The technology, developed by Camunda, will provide advanced workflow capabilities to the Netherlands-headquartered bank, which it claims will streamline both internal operations and customer-facing processes.
Additionally, Rabobank will be using the new tool to ensure compliance with data protection regulations to minimise the risk of exposing sensitive customer data.
Rabobank also said it will implement the technology in its payments process, where it will be embedded in the sales journeys for current accounts.
“At the moment our front-end is taking care of a lot of the orchestration of our sales architecture, when we need to make a change in our user interface, it can take quite some time, because a lot of business logic is integrated in the front-end,” said Louwris Wernink, IT lead payment at Rabobank. “Moving this logic and orchestration to Camunda will simplify our front-end, and with that, decrease our time to market.”
In July, Rabobank announced a partnership with SaaS core modernisation and transformation provider Zafin to upgrade its pricing, billing, and invoicing capabilities.
The partnership was part of the bank’s efforts to expand its tech capabilities with a focus on consolidating its retail and corporate customer offering.
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