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Santander apologises after IT outage

By Alexandra Leonards

Santander apologised to customers on Monday after it experienced technical issues over the weekend.

On Saturday, the bank’s online banking and app were not working, while there were also problems with in-store branches, cards, ATMs and telephone banking.

This meant that customers were unable to access their accounts with some experiencing issues paying for goods and making transactions over the weekend.

Santander said that its banking services are now running normally, with its branches, call centres, and chat service available as usual. But the bank warned customers that it may take longer to get through on the phone.

“We want to make sure no customer is out of pocket, so we will confirm how you can request reimbursement if you have incurred costs because of these issues as soon as possible,” Santander told customers.

Santander plans to publish full details on how to receive compensation on its website, Facebook page, and on Twitter.

FStech has reached out to Santander for further comment.

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