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How are FSIs using their security strategy to elevate consumer interactions?
Alex Leonards
Senior Reporter, FStech
Ian McGuire
Security and Biometrics Specialist at Nuance
Over the past eighteen months, the UK financial industry has been forced to react quickly to a rapidly changing fraud landscape. As the nature of fraud activity shifts, banks and other financial institutions are facing a myriad of new risks, threats, and challenges.
Meanwhile, the coronavirus pandemic has had a huge impact on people's lives, forcing the sector to deal with increasingly difficult consumer circumstances. Financial services providers have had to approach these unprecedented scenarios with a level of sensitivity and compassion. Many are looking to security strategies that streamline the authentication process, to ensure customer interactions are as stress-free and simple as possible.
To explore some of these challenges and opportunities further, FStech was joined by Ian McGuire, Security and Biometrics Specialist at Nuance.
Meanwhile, the coronavirus pandemic has had a huge impact on people's lives, forcing the sector to deal with increasingly difficult consumer circumstances. Financial services providers have had to approach these unprecedented scenarios with a level of sensitivity and compassion. Many are looking to security strategies that streamline the authentication process, to ensure customer interactions are as stress-free and simple as possible.
To explore some of these challenges and opportunities further, FStech was joined by Ian McGuire, Security and Biometrics Specialist at Nuance.
Nuance: https://www.nuance.com/en-gb/omni-channel-customer-engagement/industry/financial-services.html
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